By the USMail.ai team, more than 50 years of combined expertise in printing and mailing
Members on a copper line learn when their service changes and what to do next, and we print each notice and hand it to USPS. You upload the notice and the member list, then approve the proof and the full price. USPS delivery times vary, so mail early enough.
USMail.ai is an AI print-to-mail platform for rural phone companies and telecom co-ops that write to members on paper. You upload. You approve. We produce. This page is part of utility notices.
Copper retirement and fiber cutover notices are the big ones: one exchange at a time, members learn when the old line goes away and how to book an install. Telecom co-ops also mail plan and rate change letters, annual meeting notices and planned outage letters. See annual meeting notices, rate change notices and planned outage notices.
The members most affected by a copper retirement are often the ones with only a landline and no broadband. Email and web notices can miss them. A letter at home, with the dates and a phone number, is the plain way to let them know.
Federal and state rules may set how much notice members get and what the notice must say, depending on your company and your state. This page doesn't state those rules. Check with your regulatory counsel before you set the mail date, and leave extra time for USPS.
General information, not legal advice.
Say which exchange or addresses are affected, the date the copper service ends, what replaces it, whether an install visit is needed and how to book it, and who to call with questions. Keep the words plain for members who may not know what fiber means. Your company writes the notice; we print exactly what you approve.
Usually member services exports it from the billing system: name, service address and mailing address. Some members live outside the exchange, with a seasonal home or a post office box, so decide which address each notice should use before you upload. We check every address before mailing, but every address comes from you.
You save the notice the way you already make it, as a PDF or a Word file, and keep member names and addresses in a spreadsheet. You upload both. We show you a proof of the finished letter and the full price before anything prints. When it looks right, you approve it.
We print each letter, fold it, put it in an envelope, add postage and hand it to USPS. We check every address before mailing. The AI helps set up the job, but it never suggests addresses; every address comes from you. USMail.ai is not USPS, and we can't promise when USPS will deliver a letter.
By default, letters you approve before 10 p.m. CT are handed to USPS the next business day. USPS delivery times vary. If you approve a job and then spot a mistake, you can unapprove it until its mail date. Unapproving puts the money back on your meter, not back on your card.
Most cutover notices go to many members by regular First-Class Mail. If a single notice needs a USPS record of the mailing, you can send it Certified. Certified Mail is $1.15 plus the current USPS Certified Mail fee, which USPS publishes in Notice 123. USPS tracking is included with every Certified letter, never an add-on. We don't offer paper Return Receipt yet.
Letters starting at $1.15, postage included. For a one-page, single-sided, black-and-white First-Class letter.
You see the full price on screen before you approve. You can pay for each mailing as you go, or keep an optional balance on your meter. There are no contracts, subscriptions or setup fees. There is no printer, toner, envelope or stamp to buy, and nobody has to fold letters or stand in line at the post office.
Yes. Upload the notice and the member list for the exchange, check the proof and the full price, and approve. We print each notice and hand it to USPS.
It depends on federal and state rules for your company. Check with your regulatory counsel, and mail early because USPS delivery times vary.
Yes. Each mailing is its own job, so you can upload only the members in one exchange, check the count and approve.
By default, letters you approve before 10 p.m. CT are handed to USPS the next business day. USPS delivery times vary.
By default, letters you approve before 10 p.m. CT are handed to USPS the next business day (Monday to Friday). USPS delivery times vary. USPS handles delivery from there. There are no contracts, subscriptions or setup fees.
